Return & Refund Policy

We want you to be happy with your NOTVIX purchase. If something isn't right, here's how returns work.

30-day returns

You may return unused items in their original packaging within 30 days of delivery.

How to start a return

  1. Email Support@notvix.com with your order number and the item(s) you'd like to return.
  2. We'll reply with the return address and instructions.
  3. Pack the item securely in its original packaging and ship it with a trackable method.

Please don't send items back without contacting us first — returns sent without authorization can't always be matched to an order and may be lost.

Return conditions

  • Items must be unused, undamaged, and returned with all original packaging, accessories, and manuals.
  • For hygiene reasons, the following can't be returned once opened or used, unless faulty: intimate apparel and underwear, earplugs, sleep masks, toothbrushes, facial and scalp care devices, and other personal-care items.
  • Gift cards are non-refundable.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or not as ordered, email us within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund, including any shipping you paid — you won't need to cover return costs.

Return shipping costs

Unless the item is damaged, defective, or incorrect, return shipping is the customer's responsibility. Original shipping charges are non-refundable.

Refunds

Once your return arrives and is inspected, we'll email you to confirm whether it's approved. Approved refunds go to your original payment method within 5 business days of approval. Your bank or card issuer may take additional time to post it.

Multi-buy discounts

If you return part of an order that received a multi-buy discount (for example, Buy 2 save 10%), the refund reflects the discounted price you actually paid for each item.

Exchanges

Need a different size or color? Email us and we'll help arrange an exchange, subject to availability.

Late or missing refunds

If you haven't received an approved refund after 10 business days, check with your bank or card issuer first, then contact us at Support@notvix.com.

Contact

Support@notvix.com — please include your order number.