Shipping Policy

Last updated: October 11, 2026

Thank you for shopping with NOTVIX. Here's everything you need to know about how we process and deliver your order.

Where we ship

We currently ship to addresses within the United States only, including all 50 states. We are unable to ship to P.O. boxes, APO/FPO/DPO military addresses, or U.S. territories at this time.

Shipping rates

  • Free Standard Delivery on every order — no minimum purchase
  • Tracking number provided with every order

The final shipping cost is always shown at checkout before you pay.

Order processing

Orders are processed within 1–2 business days (Monday–Friday, excluding U.S. public holidays). Orders placed on weekends or holidays are processed the next business day. During sales events or peak seasons, processing may take slightly longer.

Delivery times

After dispatch, orders are typically delivered within 7–12 business days. Total estimated time from order to delivery: 8–14 business days. Delivery times are estimates, not guarantees, and may be longer during holidays, peak seasons, severe weather, or due to carrier delays.

Order tracking

Once your order ships, we'll email you a tracking number so you can follow your package. Please allow 1–3 business days for tracking information to update. Orders containing multiple items may arrive in separate packages, each with its own tracking number.

Shipping address

Please double-check your shipping address at checkout. If you notice a mistake, email us right away at Support@notvix.com. We can only change the address before your order has shipped. We're not responsible for orders delivered to an incorrect or incomplete address provided at checkout.

Delayed, lost, or stolen packages

If your tracking hasn't updated for 7 days, or it shows delivered but you haven't received your package, please:

  1. Check around your property and with neighbors or your building's mailroom.
  2. Wait 1–2 extra days, as carriers sometimes mark packages delivered early.
  3. Email Support@notvix.com with your order number.

We'll work with the carrier to locate your package. If it can't be found, we'll send a replacement or issue a refund.

Damaged items

If your order arrives damaged, email us within 7 days of delivery with your order number and a photo of the item and packaging. We'll send a replacement or issue a full refund. See our Return & Refund Policy for details.

Order cancellations

You can cancel your order free of charge before it ships. Email us as soon as possible with your order number. Once an order has shipped, it can't be canceled, but you can return it under our Return & Refund Policy.

Contact

Questions about shipping? Email Support@notvix.com and we'll reply within 1–2 business days.